Delivering for our clients

We’re a passionate team of client-focused technologists who go all-in to find our clients the right solutions to support their business. We care about what we do and doing right by our clients. We don’t take a one-size fits all approach to anything we do. Our team is highly trained and dedicated to client success providing expert, customized service, and account management.

John Smack, CEO

John Smack


John founded OneConnect in 2005 with a mission of helping companies navigate critical technology decisions in support of finding them the right solutions to meet their business goals. He is passionate about helping business—big and small—embrace digital transformation as we shift to a world that is driven by on-demand, highly consumable technology. John has been honored by Siena College (his alma mater) as a successful entrepreneur; his name was added to the Maddalone Entrepreneur Wall of Success in 2019.

Jeff Fiori, President

Jeff Fiori


Jeff is dedicated to ensuring OneConnect delivers an exceptional client experience. He applies his 25 years of telecommunications leadership and industry expertise to build trusted, long-term relationships with both clients and solution providers to support positive business outcomes.

Michele Stamas, VP of Operations and Customer Service

Michele Stamas

VP of Operations and Customer Service

Michele has over 25 years of experience in the telecommunications industry. Through her many years of experience supporting a large enterprise customer base, Michele has demonstrated her strong ability to deliver unprecedented customer service and support. She has developed strategic partnerships with our suppliers, and leverages those relationships to support and ferociously advocate for our clients.

Joe Criscitello, Senior Channel Manager

Joe Criscitello

Senior Channel Manager

Joe has spent his career helping clients choose IT solutions aligned with meeting their business objectives and positively impacting the bottom line. Best of all, he cares about what he does for clients, always keeping their best interests top of mind. He’s a passionate advocate for them and has a special knack for being able to quickly assess your current network landscape and find ways to cut unnecessary costs. He operates from a place that is fully committed to finding you the best solutions at the best price to support your business.

Pete Martinelli, Account Director

Pete Martinelli

Account Director

With 30 years of IT industry expertise working with Avaya, ATT, Global Crossing, Level 3 and Oracle, Pete has a unique vantage point and a clear understanding of the IT supplier network. This enables him to make strategic recommendations that get to the heart of solving a client’s network issue and quickly bringing it to resolution. He always puts his clients first. He relies on his consultative approach and keen understanding of the IT and networking solution landscape to effectively manage the details directly with your chosen supplier, so you can stay focused on your business.

Megan Cline, Senior Client Manager

Megan Cline

Senior Client Manager

Plain and simple, Megan has your back. You can always count on Megan to hold your supplier accountable for meeting their milestones. She will ensure they’re delivering on their promises and she will keep you updated every step of the way. From project management to ongoing service support, she does it all. She will work tirelessly on your behalf.

Dylan Duffy, Partner Solutions Manager

Dylan Duffy

Partner Solutions Manager

Dylan specializes in providing OneConnect clients with peace of mind. He can quickly assess a client’s existing environment and make recommendations that will drive efficiency and cost savings. His knowledge of Hosted Voice, Contact Center and the overall communications landscape make him the perfect resource to help clients understand their options, and quickly find the best solution when migrating to a Cloud environment.